How To Order

Create your account

Getting started is easy. First, check whether we deliver to your postcode and choose your preferred delivery option. You’ll then be guided through creating an account, adding your delivery address, and securely setting up payment details.

All payments are processed securely by Stripe, so your card information is never stored by Oxton Organics.

How the basket and order deadlines work

Once you have all your details confirmed your customer basket will then automatically confirm your orders. The basket is designed specifically for subscriptions, so there is no need to check out every time you change your order. Your order deadline and delivery day will be clearly stated on the customer basket. The basket will show the details for the next delivery slot on your delivery round. Any orders for future weeks will displayed in 'future & pre orders' at the bottom with clear dates of the order.

You will receive automated emails ahead of your deadline as well as when the order has been confirmed when the deadline has passed.

Choosing what you want

Browse our range of veg boxes, fresh fruit and veg, and pantry essentials. When you find something you like, click “Add to basket”, then choose how often you’d like it delivered and when you’d like it to start.

Some items are available as one-off treats, while others can be added as regular deliveries depending on seasonal availability. You can also select quantities or multiples from within the product pop-up before adding the item to your basket.

To edit or remove an item, simply click the 'Edit' icon in your basket. From there, you can adjust the product, change the next delivery date, or remove it altogether.

Avoiding items you don't like

In your customer account area, head to “Dislikes” to tell us which items you’d prefer not to receive. If any disliked items appear in your veg box for an upcoming delivery, we’ll automatically swap them out.

The number of swaps available for each veg box is shown clearly in your basket next to the product.

You can also tailor your box using the swap arrows beside each item. Got potatoes left over from last week? No problem — swap them for something else you’ll love.

When will your box arrive

Your delivery day is confirmed when you sign up and is always visible in your basket. We’ll also remind you of your delivery day in our automated emails ahead of each delivery.